Frequently Asked Questions
Everything you need to know about our premium silver jewelry.
What materials are used in Touch925 jewelry?
We specialize in high-quality 925 Sterling Silver. Each piece is hallmarked to guarantee purity and often features rhodium plating to prevent tarnishing and increase durability.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
How should I care for my silver jewelry?
To maintain its shine, we recommend keeping your jewelry away from chemicals, perfumes, and water. When not in use, store your pieces in the provided airtight pouch and clean them gently with a soft polishing cloth.
Do you offer a warranty on your products?
Yes, all Touch925 products come with a 6-month limited warranty that covers manufacturing defects. This does not include accidental damage or natural wear and tear.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is 100% protected during checkout.