Returns & Exchanges
At Touch925, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate a Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Items
Securely place the jewelry in its original packaging, ensuring all tags and certificates are included to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided by our team and drop off the package at your nearest authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing